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Privacy Policy

This Website collects some Personal Data from its Users.


Data Controller 

Neva Tea by Massimo Mazza 
Via San Nicola 2 - 11016 La Thuile (AO) - Italy

Email address:  neva@nevatea.com

 

Types of data collected 

Among the Personal Data collected by this Website, either independently or through third parties, there are: Tracking Tool; Usage data; e-mail; first name; last name; date of birth; telephone number; VAT number; business name; physical address; country; province; POSTAL CODE; city; Fiscal Code; business sector; website; purchase history; payment information . 

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.
Unless otherwise specified, all data requested by this website are mandatory. If the User refuses to communicate them, it may be impossible for this Website to provide the Service. In cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data are mandatory are encouraged to contact the owner.
Any use of Cookies - or of other tracking tools - by this Website or by the owners of third party services used by this Website, unless otherwise specified, has the purpose of providing the Service requested by the User, as well as for the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Method and place of processing of the collected data

Processing methods 

The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data . 
The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers) may have access to the Data. , hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

 

Legal basis of the processing 

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

_Cc781905-5cde-3194-bb3b-136bad5cf58d_     the User has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, as long as the User does not object ("opt-out") to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;

_Cc781905-5cde-3194-bb3b-136bad5cf58d_     the processing is necessary for the execution of a contract with the User and / or the execution of measures pre-contractual;

_Cc781905-5cde-3194-bb3b-136bad5cf58d_     the processing is necessary to fulfill a legal obligation to which the Owner is subject;

_Cc781905-5cde-3194-bb3b-136bad5cf58d_     the processing is necessary for the performance of a task of public interest or for the exercise of public authority of which the Owner is invested;

_Cc781905-5cde-3194-bb3b-136bad5cf58d_     the processing is necessary for the pursuit of the legitimate interest of the Owner or of third parties.

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected.

Therefore:

_Cc781905-5cde-3194-bb3b-136bad5cf58d_     The Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.

_Cc781905-5cde-3194-bb3b-136bad5cf58d_     The Personal Data collected for purposes attributable to the legitimate interest of the Owner will be retained until the legitimate interest of the Owner is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

When the processing is based on the User' consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

 

Purpose of the processing of collected data

We collect such personal and non-personal information for the following purposes:  

1.     provide and manage the Services;  

2.     provide ongoing service and technical support to our users;  

3.     to be able to contact our visitors and users with general or personalized service notices and promotional messages; _cc781905-5cde-3194-bb3b- 136bad5cf58d_

4.     to create aggregate statistical data and other aggregate and / or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;  

5.     to comply with applicable laws and regulations

 

 

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact User 

Mailing list or newsletter (this Website)

By registering with the mailing list or newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Website may be transmitted. User's email address may also be added to this list as a result of registering on this Website or after making a purchase.

Personal Data processed: surname; date of birth; e-mail; first name.

Contact by phone (this Website)

Users who have provided their telephone number may be contacted for commercial or promotional purposes related to this Website, as well as to satisfy requests for support.

Personal Data processed: telephone number.

Contact form (this Website)

The User, by filling in the contact form with his own data, consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.

Personal Data processed: CAP; city; Fiscal Code; last name; date of birth; e-mail; physical address; country; first name; telephone number; VAT number; province; business name; business sector; website.

 

Managing contacts and sending messages 

This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
These services may also allow the collection of data relating to the date and time of display of the messages by the User, as well as to the User's interaction with them, such as information on clicks on the links inserted in the messages.

Ascend Business Tool by WIX

Ascend Business Toolis an address management and email message service provided by WIX, Wix.com, Inc.

Personal Data processed: Usage data; e-mail; Tracking Tool. 

User database management 

This type of service allows the Owner to build user profiles starting from an email address, the name or any other information that the User provides to this Website, as well as to track the User's activities through statistical functions. These Personal Data may also be crossed with publicly available information on the User (such as profiles on social networks) and used to build private profiles that the Owner can view and use to improve this Website.
Some of these services may also allow the scheduled sending of messages to the User, such as emails based on specific actions performed on this Website.

Ascend Business Tool by WIX

Ascend Business Toolis an address management and email message service provided by WIX, Wix.com, Inc.

Personal Data processed: Usage data; e-mail; Tracking tools.

Payment management 

Unless otherwise specified, this Website processes all payments by credit card, bank transfer or other means through external payment service providers. In general, and unless otherwise stated, Users are requested to provide payment details and personal information directly to such payment service providers . 
This Website is not involved in the collection and processing of such information: instead it will only receive a notification from the payment service provider in question that the payment has been made.

PayPal (Paypal)

PayPal is a payment service provided by PayPal Inc., which allows the User to make online payments.

Personal Data processed: purchase history; e-mail.

Place of processing: See the Paypal privacy policy – Privacy Policy. 

Stripe (Stripe Technology Europe Ltd)

Stripe is a payment service provided by Stripe Technology Europe Ltd.

Personal Data processed: purchase history; e-mail; payment information.

Place of processing: Ireland -- Privacy Policy

Apple Pay (Apple Inc.)

Apple Pay is a payment service provided by Apple Inc.

Personal Data processed: purchase history; e-mail; payment information.

Tag management 

This type of service is functional to the centralized management of the tags or scripts used on this Website.
The use of these services involves the flow of User Data through them and, where appropriate, their retention.

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal Data processed: Usage data; Tracking Tool.

Place of processing: Ireland -- Privacy Policy

 

Hosting and backend infrastructure 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services. Your data may be stored via Wix.com data storage, databases and general applications. Your data is stored by them on secure servers, protected by firewalls. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its suppliers.

 

Remarketing and behavioral targeting 

This type of service allows this Website and its partners to communicate, optimize and serve advertisements based on the past use of this Website by the User.
This activity is facilitated by the tracking of Usage Data and the use of Tracking Tools to collect information which is then transferred to the partners who manage the remarketing and behavioral targeting activities.
Some services offer a remarketing option based on email address lists . 
Generally, services of this type offer the possibility of deactivating this tracking. In addition to any opt-out function provided by any of the services listed in this document, the User can read more about how to disable interest-based advertising in the appropriate section "How to disable interest-based advertising" in this document.

Facebook Remarketing (Meta Platforms Ireland Limited)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms Ireland Limited that connects the activity of this Website with the Facebook advertising network.

Personal Data processed: Usage data; Tracking Tool.

Place of processing: Ireland -- Privacy Policy_cc781905-5cde-3194-bb3b-136bad5cf58d _ – _ cc781905-5cde-3194-bb3b-136bad5cf58d_Opt Out

 

Statistics 

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics (Google Ireland Limited)

Google Analytics is a web analytics service provided by Google Ireland Limited ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the advertisements of its own advertising network.

Personal Data processed: Usage data; Tracking Tool.

Place of processing: Ireland -- Privacy Policy_cc781905-5cde-3194-bb3b-136bad5cf58d _ – _ cc781905-5cde-3194-bb3b-136bad5cf58d_Opt Out

Facebook Ads conversion tracking (Facebook pixel) (Meta Platforms Ireland Limited)

Facebook Ads conversion tracking (Facebook pixel) is a statistics service provided by Meta Platforms Ireland Limited that links data from the Meta advertising network with actions performed on this Website. The Facebook pixel monitors the conversions that can be attributed to Facebook, Instagram and Audience Network ads.

Personal Data processed: Usage data; Tracking Tool.

Place of processing: Ireland -- Privacy Policy

Meta Events Manager (Meta Platforms Ireland Limited)

Meta Events Manager is an analytics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can give the Owner information on traffic and interactions on this Website.

Personal Data processed: Usage data; Tracking tools.

Place of processing: Ireland -- Privacy Policy

 

Displaying content from external platforms 

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
This type of service may still collect data on web traffic relating to the pages where the service is installed, even when users do not use it.

Google Fonts (Google Ireland Limited)

Google Fonts is a font style visualization service managed by Google Ireland Limited that allows this Website to integrate such contents within its pages.

Personal Data processed: Usage data; Tracking Tool.

Place of processing: Ireland -- Privacy Policy

 

Information on how to opt out of interest-based advertising

In addition to any opt-out function provided by any of the services listed in this document, Users can read more on how to disable interest-based advertisements in the appropriate section of the Cookie Policy. 136bad5cf58d_

 

Further information on the processing of Personal Data

Sale of goods and services online 

The Personal Data collected are used for the provision of services to the User or for the sale of products, including payment and possible delivery. The Personal Data collected to complete the payment may be those relating to the credit card, the current account used for the transfer or other payment instruments provided. The payment data collected by this website depend on the payment system used.

 

Rights of the User

Users can exercise certain rights with reference to the Data processed by the Data Controller.

In particular, the User has the right to:

  • withdraw consent at any time. The User can revoke the consent to the processing of their Personal Data previously expressed. 

  • oppose the processing of their data. The user can oppose the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are indicated in the section below.

  • access their data. The user has the right to obtain information on the data processed by the owner, on certain aspects of the processing and to receive a copy of the data processed.

  • verify and request rectification. The User can verify the correctness of his Data and request its updating or correction . 

  • obtain the limitation of the treatment. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case the Data Controller will not process the Data for any other purpose than their conservation.

  • obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.

  • receive their data or have them transferred to another owner. The User has the right to receive his / her Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its unhindered transfer to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.

  • propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.

 

Details on the right to object 

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to oppose the processing for reasons connected to their particular situation.

Users are reminded that, if their Data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

 

How to exercise your rights 

To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.

 

Cookie Policy

This Website uses Tracking Tools. To learn more, the User can consult the Cookie Policy.

 

Further information on the treatment:

Defense in court 

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Website or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information 

At the request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance 

For needs related to operation and maintenance, this Website and any third party services used by it may collect system logs, i.e. files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy 

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to "Do Not Track" requests  

This Website does not support "Do Not Track" requests.
To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy 

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Website as well as, if technically and legally feasible, by sending a notification to Users through one of the extremes. contact number of which it is in possession. Please therefore consult this page frequently, referring to the date of the last modification indicated at the bottom.

If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

 

Definitions and legal references:

Personal Data (or Data)

Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data

This is the information collected automatically through this Website (including from third-party applications integrated into this Website), including: the IP addresses or domain names of the computers used by the User who connects with this Website, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Interested

The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.

This Website (or this Application)

The hardware or software tool through which the Personal Data of Users are collected and processed.

Service

The Service provided by this Website as defined in the relative terms (if any) on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.

Cookies

Cookies are Tracking Tools which consist of small pieces of data stored in the User's browser.

Tracking Tool

By Tracking Tool we mean any technology - eg. Cookies, unique identifiers, web beacons, integrated scripts, e-tags and fingerprinting - which allow users to be tracked, for example by collecting or saving information on the User's device.

Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy applies exclusively to this Website.

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